This position involves handling various administrative functions within the community and customer communication via e-mails, and meetings. The ideal candidate should have good communication skills, strong problem-solving and research skills, good attention to detail, and a passion for building positive community interactions.
Key Responsibilities:
- Respond effectively and professionally to community inquiries, issues, and feedback.
- Engage with community members through various social media channels, email and other forums.
- Ensure exceptional customer service to encourage a positive community experience.
- Manage community databases, ensuring accurate and up-to-date information.
- Assist in organizing and coordinating community events and activities.
- Execute administrative tasks, including doc preparation, data entry, and record-keeping.
- Build a positive and inclusive community environment.
- Performs other ad-hoc duties as required by the immediate manager.
- Encourage member participation in community discussions and activities.
- Assist the teams in resolving issues or escalated concerns.
Qualifications:
- High school diploma or equivalent required.
- Previous experience in customer service or community administration is preferred.
- Proven experience in customer service and administrative roles.
- Strong interpersonal and communication skills.
- Detail-oriented with excellent organizational abilities.
- Familiarity with community management platforms and tools is a plus.
- Positive attitude and a genuine interest in community building.
If you are the one who can confidently manage this role, please apply by clicking on the button below and submitting your resume.
