The Call Centre Agent, proficient in more than one language, will be responsible for resolving all customer queries. As a quick learner, they should be capable of assessing issues and providing effective solutions during a call within a stipulated time.
Responsibilities:
- Understand the company’s products and services fully and implement solutions.
- Build positive customer relationships by delivering exceptional service, handling questions, cancellations, and confirmations effectively.
- Identify sales opportunities and drive revenue for the company.
- Meet daily qualitative and quantitative targets, ensuring service, productivity, and quality objectives are achieved.
- Create and maintain a record of daily issues and actions taken using the call center database.
- Utilize call center data to recommend and influence process improvements.
Required Skills and Qualifications:
- High school degree or equivalent.
- Previous experience in a call center or customer support role is ideal.
- Strong active listening and verbal communication skills.
- Proficiency in problem-solving.
- Ability to multitask and manage time effectively.
- Strong time management and organizational skills.
If you are the one who can confidently manage this role, please apply by clicking on the button below and submitting your resume.
